All returns or exchanges require authorization. You must notify Lunalu within 7 days of delivery of your order to initiate a Return Authorization (RA). All returns must be received within 10 days of issuing you an RA; otherwise, no credit or refund will be honored. There is a 10% restocking fee on all returns to cover listing and payment processing fees. Any returned item should be packaged carefully and include all original packaging materials. All items returned must be undamaged, unused, in the original packaging, and include all parts and paperwork. All returns must be in the same condition as when it was shipped. No credit or refund will be given on returns without a valid Return Authorization.
