Question 1

What forms of payment do you accept?

Accepted Answer

Payments are processed through PayPal which accepts PayPal Credit, Mastercard, Visa, American Express, and Discover.
NOTE – when using a credit/debit card, Paypal order will be shipped to the confirmed billing address.

Question 2

How soon will I get my order?

Accepted Answer

Orders are processed and shipped within 2-4 business days of receiving your order. Mailing time usually averages 3-5 business days. If you need your item sooner please let us know and we will readjust shipping.

Question 3

How is my order shipped?

Accepted Answer

Items are shipped via the US Postal Service.

Question 4

How much will the shipping cost be?

Accepted Answer

All orders have a flat rate shipping charge of $6.95 to U.S. addresses.
For international orders please contact Lunalu for a shipping quote.

Question 5

Is my personal information secure?

Accepted Answer

Lunalujewelry.com is SSL Encrypted to safeguard your bank card and personal information. That means that any information sent through the website is secure. Also, since payments are handled through PayPal your payment information is thoroughly safe!

Question 6

What is your return policy?

Accepted Answer

All returns or exchanges require authorization. You must notify Lunalu within 7 days of delivery of your order to initiate a Return Authorization (RA). All returns must be received within 10 days of issuing you an RA; otherwise, no credit or refund will be honored. There is a 10% restocking fee on all returns to cover listing and payment processing fees. Any returned item should be packaged carefully and include all original packaging materials. All items returned must be undamaged, unused, in the original packaging, and include all parts and paperwork. All returns must be in the same condition as when it was shipped. No credit or refund will be given on returns without a valid Return Authorization.

Question 7

Do you offer custom orders?

Accepted Answer

Unfortunately no, due to previous situations Lunalu will no longer be offering custom orders.

Question 8

What if there is a problem with my order?

Accepted Answer

Contact Lunalu by email or phone and we will do our best to correct your order.

Question 9

What is your privacy policy?

Accepted Answer

At Lunalu your privacy is important. All information collected on this site is kept confidential and will not be shared or sold in any way.

Question 10

How do I care for my beaded jewelry?

Accepted Answer

Caring for your new beaded jewelry is very important. We have put together a special page with tips on how to keep your beaded jewelry looking beautiful for years to come.
CLICK HERE(javascript:void(0))

Question 11

Where are you located?

Accepted Answer

Lunalu Artisan Jewelry is nestled into a small township just outside of Youngstown, OH. Lunalu specializes in handcrafted, original gemstone jewelry using the highest quality jewelry components when creating the collection.

Question 12

Can I find your jewelry in stores?

Accepted Answer

Lunalu does not have a retail location at this time. Products are sold mainly on the web, as well as in local art shows. When a retail location is decided it will be the exclusive place to purchase Lunalu items in person.

Question 13

What type of beads and components do you use?

Accepted Answer

Lunalu uses an array of gemstones and jewelry findings all hand selected by the owner herself; Lauren Potts-Novotak. Lauren is always searching for the best quality at the best price. Some items commonly used are as follows:
 
*Gemstones – The heart and soul of Lunalu Artisan Jewelry is the gemstones!!  It is often times that a piece is designed around a single stone. Some of the gemstones used in include: Jade, Turquoise, Amethyst, Amazonite, Citrine, Peridot, an array of Jaspers and Agates, Tiger Eye, Chalcedony, Labradorite, and more.  Gemstones are such that each bead is different and unique so no two are the same, yet each one is beautiful.
 
*Swarovski Crystals – These are the best crystals available to the handmade jewelry industry. Swarovski Crystals occupy the majority of the worlds market for Crystal beads and are regarded as the highest quality machine cut and polished crystal beads in the world. Our crystals are purchased through verified Swarovksi distributors.
 
*Czech Fire Polished Beads: Czech glass beads are some of the absolute best glass available. Their crystals are machine-faceted, then polished by glazing inside a hot oven. This gives them their beautiful glistening colors and a soft look.
 
*Lampwork Beads – Made made by working molten glass rods around a wire or mandrel over an open flame. The bead is shaped, textured, and/or patterns are also added. After each beads has been designed, they are placed in a kiln to harden. All lampwork used are the fine workings of lampwork artists and not the mass produced lampwork you would find in a craft store.
 
*Sterling Silver – Used throughout our collection. Sterling Silver is nearly pure silver. It and contains 92.5% (.925 ) pure sterling silver alloy and is usually mixed with 7.5% copper which makes it stronger than pure silver. Sterling Silver is of the highest quality.
 
*Gold Filled – Gold filled is a nice alternative to solid gold. Gold filled is made by using heat and pressure to apply a layer of karat gold to a base of less costly metal. This gold layer is many times thicker than a standard plating – anywhere from 50 to 100,000 times thicker. The law, gold filled items must be at least 1/20th gold by weight.
 
*Bali Silver – Handcrafted and produced from .925 sterling silver in Indonesian. They are dipped in an antique solution which fills in the grooves and creates a contrast between the high and low points of the item.
 
*Antiqued Brass – solid brass that has been treated to be antiqued into a brown, red, or dark gold tone. By far one of our favorite materials to work with as it contrasts and compliments some of the more earthen colored stones and designs.

Frequently Asked Questions